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Junior Support Infrastructure Anaylst


The Company

A large Insurance Broker with offices across the UK and worldwide

The Role

This is your chance to be part of a well established and respected onsite Infrastructure team. Working within a large insurance broker, privately owned. As a Junior Support Analyst your duties will focus on providing support to colleagues throughout the business.

As a Junior Support Analyst you are the natural progress point from both 2nd and line support positions.


  • IT Installation relating to software and equipment
  • Service & Change requests plus Incidents Logging
  • The day to day use of Ivanti service desk software
  • Working in accordance with Technology SLA’S and procedures, including complete service desk workload and escalating when required
  • Support and cover fellow team members and deal with any ad hoc duties from Management
  • Ensure a consistently high level of customer service
  • Handling new starters PC & LapTop builds
  • AV / VC / whiteboard support
  • Desk-side assistance & face-to-face
  • Windows 10 / Office 2016
  • Mobile devices / Airwatch
  • Active Directory / users / computers / security groups
  • Basic Exchange administration
  • Software deployment tools, including 3rd party updates
  • Printing troubleshooting
  • Remote support tools

About You

As a Junior Support Infrstructure Anaylst you will demonstrate a strong and broad levels of technical experience:

  • Analytical and problem-solving skills, including research and investigation and product evaluation
  • Professional and presentable
  • Customer facing experience
  • Ability to build and maintain business relationships
  • Ability to communicate effectively and professionally both verbally and written
  • Time management, prioritise and ensure that deadlines are met whilst maintaining quality
  • Understanding and ability to escalate issues as appropriate
  • Flexiblity on working hours at crucial times when required



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